Your current situation
You have been using SAP Business ByDesign for some time or are close to the productive start. However, you do not have enough resources or too little know-how in your company to solve the daily questions or challenges related to your SAP cloud ERP solution.
Your goals
You want your employees to be helped in an uncomplicated and personal way and according to urgency. You are also hoping for a transfer of know-how so that you can take on key application support tasks yourself in the future. Or do you need a vacation replacement or an additional resource in your first-level or key user team for a transitional period?
How we can help you
After an initial introduction we are available to you and your users as contact persons and resource for support activities and minor adjustments. These include:
- First-/Second-level support for your users incl. ticket processing
- Conception and maintenance of users and permissions
- Form development and adjustments
- Development and adjustment of key figures, KPIs and reports
- Taking over monitoring activities
- Development and expansion of a support/key-user structure
- Coordination, control and communication of third-party providers (SAP, SAP partners, etc.)